Support

Find the closest issue, then keep the ride time, route, or group name available.

Find the right help path

Start with the closest issue.

Tracking issue

GPS permission, map loading, route line, speed, or distance looks wrong.

Ride did not save

A finished ride is missing from Profile, Feed, or the saved ride screen.

Groups and competitions

Membership, group chat, competition totals, or leaderboard position looks wrong.

Connected apps

A provider connection, private import, route count, or sync status looks wrong.

Community safety

Use the safety menu on a post, comment, group message, profile, or group to report content or block a rider.

Account and privacy

Privacy, export, account deletion, or route visibility questions.

What to include

Details that help identify the problem.

Your Roth Activity Tracker account email.

The ride time, group name, or competition name involved.

Your phone model and whether the issue happened every ride or one time.

Check first

Quick checks before reporting a ride issue.

Check Profile for the saved ride, then Feed if you published it.

For competition totals, open the group after the ride finishes syncing.

For imports, open Connected Apps and note the provider status without sharing provider credentials.

For Apple Health, review Health access in iPhone Settings and sync again. Apple may return no rides when read access is limited.

Avoid sending exact home or work locations unless support specifically asks for them.

Account tools

Privacy, export, and permanent deletion.